TechTuts

  Use email listeners to provide the Pega Platform with the necessary information to route incoming email messages to an email service rule ( Rule-Service-Email  rule type).  Email listeners identify the listener, the email account name, the name of the mail folder to monitor, the message format of the incoming messages, the email service rule to which to route messages, and so on. Before you begin:  Create the email account instance and email service rules. When an email listener routes a message with file attachments, the listener creates the  pyAttachmentPage  page (of class  Data-ServiceMessage ) and puts the files on that page by using the  pyAttachNames  and  pyAttachValues  properties. When you configure inbound email, you set up a service activity that is generated to extract files from  pyAttachmentPage  and attach them to the work item as work item attachments. The  Data-Admin-Connect-EmailLi...